TRANSFERS AUTO GLASS

Effective Date: April 4, 2026

1. Overview and Scope

Transfers Auto Glass (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy, security, and confidentiality of the personal information of our customers, website visitors, business partners, and service providers. This Privacy Policy (“Policy”) describes how we collect, use, disclose, store, and safeguard personal information obtained through our services, website, service agreements, and related communications.

By accessing our website, using our services, or otherwise providing personal information to Transfers Auto Glass, you acknowledge that you have read and understood this Policy and consent to the collection, use, and disclosure of information as described in this Policy. If you do not agree with these terms, please refrain from using our services or submitting personal information to us.

This Policy applies to personal information we collect through the following sources and activities, among others:

• Requests for, or receipt of, auto glass repair, replacement, recalibration, or related services;

• Service agreements, authorizations, estimates, invoices, work orders, forms, and customer communications;

• Information provided by insurance companies, third-party administrators, fleet management companies, or claims processors in connection with insurance claims and billing;

• Communications via telephone, text message, email, online forms, social media platforms, and other electronic means; and

• Our website, online services, cookies, analytics technologies, and related digital platforms.

This Policy applies only to information collected or controlled by Transfers Auto Glass and does not apply to third-party websites, applications, or services that may be linked to or accessed through our website or communications. We encourage users to review the privacy policies of any third-party services before providing personal information.

2. Information We Collect

2.1 Information You Provide to Us

We may collect personal information that you voluntarily provide when you request a quote, schedule a service appointment, complete a service agreement, or otherwise communicate with us, including your name, mailing address, email address, and telephone number; vehicle information such as VIN, make, model, year, and license plate number; billing information necessary to process invoices; and insurance information, including policy number, insurer name, and claim number, when a service is paid through an insurance claim.

2.2 Information We Receive from Insurance Companies and Third Parties

When you submit a claim through your insurance provider, we may receive personal information about you and your claim from your insurer, a third-party administrator, a fleet management company, or a claims processor, including policy and claim details, vehicle information, and contact information, in order to verify coverage, process billing, and complete an assignment of insurance benefits.

2.3 Information Collected Automatically

When you visit our website, we and our service providers may automatically collect certain information through cookies, web beacons, and similar tracking technologies, including IP address, browser type, device information, pages viewed, and the date and time of your visit. See Section 6 (Cookies, Analytics, and Tracking Technologies) for more detail.

2.4 Consumer Health Data

Transfers Auto Glass does not collect, use, or share “consumer health data” as defined under Washington’s My Health My Data Act (RCW 19.373) in the ordinary course of providing auto glass repair, replacement, and recalibration services. If you choose to share information related to a personal injury in connection with an insurance claim, we limit our use of that information solely to processing the claim and do not use it for any other purpose without your consent.

3. How We Use Your Information

We use personal information to: schedule and perform requested auto glass services; prepare estimates, invoices, and work orders; process payments; verify insurance coverage and submit or support insurance claims and billing, including completing an assignment of insurance benefits; communicate with you about appointments and service status; comply with legal, tax, and recordkeeping obligations; improve our services, website, and customer experience; and detect, investigate, and prevent fraud, unauthorized transactions, and other unlawful activity.

4. How We Share and Disclose Information

We may share personal information with:

• Your insurance company, third-party administrators, fleet management companies, or claims processors, for purposes of processing insurance claims and billing;

• Service providers and contractors who perform services on our behalf, such as payment processing, scheduling software, marketing, and IT support, who are authorized to use your information only as necessary to provide those services;

• Glass and parts suppliers, manufacturers, or ADAS calibration partners, where necessary to fulfill your service request;

• Professional advisors, such as accountants, attorneys, and auditors; and

• Government agencies, regulators, or other parties when required by law, subpoena, or court order, or to protect the rights, property, or safety of Transfers Auto Glass, our customers, or others.

We do not sell your personal information, and we do not share your personal information with third parties for their own independent marketing purposes without your consent.

5. Telephone, Text, and Email Communications

By providing your telephone number or email address, you consent to receive calls, text messages, and emails from us related to your service appointment, estimate, invoice, or claim, which may be sent using an automatic telephone dialing system or prerecorded voice. Message and data rates may apply. You may opt out of text messages at any time by replying “STOP,” and you may opt out of marketing emails using the unsubscribe link included in those messages. Opting out of marketing communications will not affect service-related communications necessary to complete your transaction.

6. Cookies, Analytics, and Tracking Technologies

Our website may use cookies and similar technologies to operate the site, remember your preferences, and analyze site traffic. You can control cookies through your browser settings; disabling cookies may affect the functionality of certain features of our website. We do not use geofencing or other location-tracking technology to collect health-related information about you.

7. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. In the event of a data breach affecting your personal information, we will notify affected individuals in accordance with Washington’s data breach notification law, RCW 19.255.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including to complete the service for which it was collected, comply with our legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed for these purposes, we take reasonable steps to securely delete or de-identify it.

9. Your Privacy Choices and Rights

You may contact us at any time to request access to, correction of, or deletion of the personal information we maintain about you, subject to our legal and recordkeeping obligations. You may also decline to provide certain information, though this may limit our ability to provide a quote, schedule service, or process an insurance claim. We will respond to reasonable requests in accordance with applicable law.

10. Children’s Privacy

Our services and website are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete it.

11. Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices, services, or applicable law. The Effective Date at the top of this Policy indicates when it was last revised. Material changes will be posted on our website, and your continued use of our services after the effective date of any revision constitutes acceptance of the updated Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Policy or our privacy practices, please contact us at:

Transfers Auto Glass

Attn: Privacy Inquiries Department

PO Box 66222

Burien, WA 98166

Phone: (206) 776-7700

Email: TransfersAutoGlass@gmail.com

Business Hours:

Monday – Friday

8:00 AM – 5:00 PM (PST)

Transfers Auto Glass will make reasonable efforts to respond to all privacy-related inquiries within ten (10) business days of receipt.

For urgent concerns involving a suspected data breach or unauthorized disclosure of personal information, please contact us immediately by telephone at (206) 776-7700.