TRANSFERS AUTO GLASS
This Agreement includes the following provisions:
Authority to Authorize Services
Work Authorization
Assignment of Insurance Benefits and Direct Payment Authorization
Customer Financial Responsibility
Default, Collection, and Attorney Fees
Returns and Claims Policy
Limited Warranty
General Provisions (Entire Agreement, Severability, Waiver, Amendments, Limitation of Liability, Indemnification, Electronic Signatures, Force Majeure, Governing Law, Warranty Disclaimer)
Binding Arbitration and Class Action Waiver
Additional Protections (Insurance Cooperation, Communication Consent, Photograph Authorization, Inspection Disclaimer)
Auto Glass-Specific Protections (ADAS Disclaimer, Safe Drive-Away Time, Insurance Coverage Disclaimer, Water Leak Disclaimer, Returned Payment Fee, Collection Agency Authorization)
Customer Acceptance of Completed Services
Vehicle Information and Signature Block
Note: This document is a formatted compilation of the latest Agreement text supplied by the user and is intended for further editing and final legal review before implementation.
FULL SERVICE AGREEMENT
SECTION I — AUTHORITY TO AUTHORIZE SERVICES
The undersigned party (hereinafter referred to as the "Customer") represents and warrants, as a condition precedent to the performance of services, that the Customer possesses full legal authority to authorize the repair and/or replacement services to be performed on the above-identified vehicle. Such authority may derive from:
i. Lawful ownership of the vehicle;
ii. A valid leasehold or possessory interest therein; or
iii. Express written authorization from the vehicle's lawful owner.
The Customer further represents that no additional consent or authorization is required to permit the services described herein.
SECTION II — WORK AUTHORIZATION
Customer hereby authorizes Transfers Auto Glass and its authorized technicians to inspect, remove, repair, replace, recalibrate, and perform all services reasonably necessary to complete the requested auto glass work on the vehicle identified herein. This authorization extends to all incidental and related work required to properly complete the Services, including but not limited to the removal and reinstallation of moldings, trim, components, and accessories necessary to access the glass. Customer represents that this authorization is given freely, voluntarily, and with full understanding of the scope of Services to be performed.
SECTION III — ASSIGNMENT OF INSURANCE BENEFITS AND DIRECT PAYMENT AUTHORIZATION
The Customer hereby irrevocably assigns to Transfers Auto Glass all rights, title, and interest in and to any applicable insurance proceeds due or payable under any applicable insurance policy or policies (collectively, the "Policy") relating to the Services rendered under this Agreement, including but not limited to charges for:
i. Glass repair and/or replacement;
ii. Labor and installation;
iii. Materials, parts, and components; and
iv. Applicable administrative, processing, and related fees (collectively, the "Covered Charges").
In furtherance of this assignment, the Customer expressly authorizes Transfers Auto Glass to:
i. Communicate directly with the Customer's insurance carrier(s) regarding the Services and Covered Charges;
ii. Submit invoices, estimates, photographs, and supporting documentation to the insurance carrier(s) on the Customer's behalf; and
iii. Receive direct payment of insurance proceeds attributable to the Covered Charges.
Customer authorizes any insurance company, claims administrator, third-party administrator, or other responsible payor to make direct payment to Transfers Auto Glass for all amounts related to the Services performed under this Agreement. Customer further authorizes Transfers Auto Glass to endorse insurance drafts, checks, electronic payments, and settlement proceeds issued for Covered Charges.
This assignment shall survive completion of the Services and shall be binding upon the Customer and the Customer's heirs, successors, and assigns.
SECTION IV — CUSTOMER FINANCIAL RESPONSIBILITY
Notwithstanding the assignment of insurance benefits set forth in Section III, the Customer agrees that all amounts not covered or paid by the Customer's insurance carrier(s), including but not limited to deductibles, coverage exclusions, denied charges, co-payments, depreciation holdbacks, policy limits, or any other non-covered amounts, shall remain the sole, direct, and unconditional financial responsibility of the Customer and shall be due and payable upon written demand by Transfers Auto Glass.
Any dispute between the Customer and the insurance carrier regarding coverage or payment shall not relieve the Customer of the payment obligations under this Agreement.
SECTION V — DEFAULT, COLLECTION, AND ATTORNEY FEES
In the event the Customer fails to satisfy any financial obligation set forth herein upon demand, the Customer shall be deemed in default under this Agreement. Upon default, Transfers Auto Glass shall be entitled to pursue all available legal and equitable remedies, and the Customer shall be liable for:
i. The full outstanding balance of all Covered Charges and amounts owed;
ii. Reasonable attorney's fees and legal costs;
iii. Court costs and related litigation expenses; and
iv. Pre-judgment and post-judgment interest at the maximum rate permitted by applicable law.
The remedies set forth herein are cumulative and shall not limit any other rights or remedies available to Transfers Auto Glass at law or in equity.
SECTION VI — RETURNS AND CLAIMS POLICY
The following terms govern all returns, claims, and disputes arising from the Services:
i. All claims or disputes relating to the Services or Covered Charges must be submitted in writing within thirty (30) calendar days from the applicable invoice date. Claims submitted after such period shall be deemed waived.
ii. Returns of any materials or products must receive prior written approval from Transfers Auto Glass, be in original resalable condition, and be accompanied by the original receipt or proof of purchase.
iii. A restocking fee, as determined by Transfers Auto Glass in its reasonable discretion, may be assessed on approved returns.
iv. No returns shall be accepted for special-order items or glass cut to custom specifications.
SECTION VII — LIMITED WARRANTY
Transfers Auto Glass provides the following limited warranty solely to the original Customer. This warranty is non-transferable.
Warranty Coverage
Transfers Auto Glass warrants that the Services shall be free from material defects in workmanship and materials for as long as the original Customer owns and operates the vehicle on which the Services were performed (the "Warranty Period"). This Limited Warranty is non-transferable and extends solely to the original Customer identified in this Agreement. Any claim submitted after the Warranty Period has ended, including following a sale or transfer of the vehicle, shall be considered null and void.
Claim Requirements
To submit a valid warranty claim, the Customer must provide:
i. Proof of original purchase or service receipt;
ii. Photographs clearly documenting the alleged defect; and
iii. Any additional supporting documentation reasonably requested by Transfers Auto Glass.
Transfers Auto Glass reserves the right to inspect the vehicle or product prior to adjudicating any warranty claim.
Warranty Remedies
If a warranty claim is approved, Transfers Auto Glass shall, at its sole discretion:
i. Repair or re-perform the defective Services; or
ii. Issue a replacement or company credit not to exceed the original service charge.
These remedies constitute the Customer's sole and exclusive remedy for covered warranty defects.
Warranty Exclusions
This warranty shall be void if the glass, materials, or installation have been altered, modified, tampered with, or subjected to misuse, negligence, or improper maintenance following completion of the Services. This warranty does not cover damage resulting from accidents, road hazards, weather events, or acts of third parties.
SECTION VIII — GENERAL PROVISIONS
Entire Agreement
This Agreement constitutes the entire understanding between the parties with respect to the subject matter herein and supersedes all prior representations, understandings, or agreements, whether oral or written.
Severability
If any provision of this Agreement is found to be unenforceable or invalid, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect.
Waiver
The failure of Transfers Auto Glass to enforce any provision of this Agreement shall not constitute a waiver of its right to enforce such provision in the future.
Amendments
No modification or amendment to this Agreement shall be valid unless made in writing and signed by authorized representatives of both parties.
Limitation of Liability
To the fullest extent permitted by law, Transfers Auto Glass shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or relating to the Services performed under this Agreement. Transfers Auto Glass's total liability shall not exceed the amount actually paid for the Services giving rise to the claim.
Customer Indemnification
Customer agrees to defend, indemnify, and hold harmless Transfers Auto Glass, its owners, officers, directors, employees, agents, representatives, successors, and assigns from and against any and all claims, demands, actions, causes of action, damages, losses, liabilities, judgments, settlements, costs, expenses, and reasonable attorneys’ fees arising out of or related to: (a) Customer’s breach of this Agreement; (b) Customer’s lack of authority to authorize the services performed; (c) any false, inaccurate, incomplete, or misleading information provided by Customer; or (d) any dispute concerning vehicle ownership, possession, insurance coverage, insurance benefits, claim proceeds, authorization for services, or the assignment of insurance benefits. This indemnification obligation shall survive completion of the services and termination of this Agreement.
Electronic Signatures
The parties agree that electronic signatures, digital signatures, scanned signatures, and electronically transmitted signatures shall have the same legal effect as original handwritten signatures.
Force Majeure
Transfers Auto Glass shall not be liable for delays or failure to perform caused by events beyond its reasonable control.
Governing Law and Venue
This Agreement shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law principles. The parties agree that any action, claim, dispute, or proceeding arising out of or relating to this Agreement, the Services performed, or any related transaction shall be brought exclusively in the state or federal courts located in King County, Washington. The parties hereby consent to the personal jurisdiction and venue of such courts and waive any objection based on improper venue or forum non convenient.
Warranty Disclaimer
Except for the Limited Warranty expressly set forth herein, Transfers Auto Glass disclaims all other warranties, express or implied, to the maximum extent permitted by law.
SECTION IX — BINDING ARBITRATION AND CLASS ACTION WAIVER
Binding Arbitration
Any dispute, claim, or controversy arising out of or relating to this Agreement, the Services provided, or the relationship between the parties shall be resolved exclusively through binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules. Judgment upon the arbitration award may be entered in any court of competent jurisdiction. Each party waives the right to a jury trial.
Class Action Waiver
Customer agrees that any dispute shall be brought solely in an individual capacity and not as a plaintiff or class member in any purported class, collective, representative, or consolidated proceeding.
SECTION X — ADDITIONAL PROTECTIONS
Insurance Cooperation
Customer agrees to reasonably cooperate with Transfers Auto Glass in obtaining insurance benefits, including executing documents, providing requested information, participating in recorded statements if required, and assisting in the prosecution of insurance claims relating to the Services.
Communication Consent
Customer expressly consents to receive telephone calls, text messages, emails, and other electronic communications from Transfers Auto Glass regarding scheduling, claims, invoices, collections, warranty matters, and related services. Standard messaging and data rates may apply.
Photographs and Documentation Authorization
Customer authorizes Transfers Auto Glass to photograph the vehicle, damaged glass, VIN information, and completed work for documentation, warranty administration, insurance claims processing, and collection purposes.
Inspection Disclaimer and Pre-Existing Damage Disclosure
Transfers Auto Glass is not responsible for pre-existing damage to the vehicle, including but not limited to moldings, trim, paint, rust, corrosion, sensors, cameras, electrical components, prior repairs, or hidden damage discovered during the performance of Services. Customer acknowledges that any pre-existing conditions observed at time of service will be noted and that Transfers Auto Glass assumes no liability for such conditions.
SECTION XI — AUTO GLASS-SPECIFIC PROTECTIONS
ADAS Recalibration Disclaimer
Many modern vehicles are equipped with Advanced Driver Assistance Systems (ADAS) including forward collision warning, lane departure warning, automatic emergency braking, and other camera- or sensor-based systems that may require recalibration following windshield replacement. Customer acknowledges that Transfers Auto Glass may recommend ADAS recalibration after service and that failure to recalibrate may affect the performance and safety of these systems. Transfers Auto Glass is not liable for ADAS system performance following windshield replacement if recalibration is declined by the Customer.
Safe Drive-Away Time Acknowledgment
Customer acknowledges that adhesive used in windshield installation requires a minimum cure time before the vehicle may be safely driven. Transfers Auto Glass will advise Customer of the recommended safe drive-away time (SDAT) at the time of service. Customer assumes all risk associated with operating the vehicle prior to the recommended SDAT.
Insurance Coverage Disclaimer
Transfers Auto Glass makes no representations or guarantees regarding the extent of the Customer's insurance coverage, the amount that will be paid by the insurance carrier, or whether any particular charge will be approved or reimbursed. Customer remains financially responsible for all uncovered amounts as set forth in Section IV of this Agreement.
Water Leak Disclaimer
Transfers Auto Glass warrants against installation-related water leaks during the applicable Warranty Period. However, Transfers Auto Glass is not responsible for water leaks resulting from pre-existing body damage, vehicle design, third-party modifications, or conditions unrelated to the glass installation performed under this Agreement.
Returned Payment Fee
In the event any payment submitted by the Customer is returned unpaid by the Customer's financial institution for any reason, Customer shall be liable for the original amount owed plus a returned payment fee of $35.00, or the maximum amount permitted by applicable law, whichever is less.
Collection Agency Authorization
Customer authorizes Transfers Auto Glass to refer any unpaid balance to a collection agency or legal counsel for recovery and agrees to pay all reasonable collection costs, attorney fees, court costs, and expenses incurred in collecting amounts owed, to the extent permitted by law. Customer acknowledges that such referral may affect the Customer's credit rating.
SECTION XII — CUSTOMER ACCEPTANCE OF COMPLETED SERVICES
Customer acknowledges that Transfers Auto Glass performed the Services described herein and that Customer authorized such Services prior to commencement.
Customer further acknowledges, confirms, and accepts that:
i. The completed Services have been inspected and accepted as satisfactory by the Customer;
ii. The Services were performed in a professional and workmanlike manner consistent with industry standards;
iii. Materials of like kind, quality, and specification were used where applicable and available;
iv. Certain vehicle components, including moldings, trim, sensors, cameras, and related accessories, may have required removal, reinstallation, adjustment, repair, or recalibration in connection with the Services;
v. Pre-existing damage, corrosion, rust, prior repairs, hidden defects, or manufacturer-related conditions discovered during the performance of Services are not the responsibility of Transfers Auto Glass; and
vi. Any warranties applicable to the Services are limited to those expressly provided in this Agreement.
Customer acknowledges that no representations, warranties, or guarantees have been made except as expressly set forth in this Agreement.
ACKNOWLEDGMENT AND AGREEMENT
By signing this Agreement, whether electronically or in writing, Customer acknowledges that Customer has read, understood, and agrees to all terms and conditions contained herein, including the Assignment of Insurance Benefits, Direct Payment Authorization, Arbitration Agreement, Warranty Limitations, and Customer Financial Responsibility provisions.
This Agreement shall become effective immediately upon execution by the Customer.